Customer Service

Because of the nature of the Internet and our desire to provide you with an enjoyable and helpful visit, it is important to advise you of the rules that apply to your use of our site and ask that you read them carefully. This document (these “Terms and Conditions”) is a legally binding agreement between you (including the organization that you represent, if any) and the Company. When you visit or shop at this website you automatically agree to be bound by these ‘Terms and Conditions’.

Internet technologies and the laws related to us change frequently, and accordingly, the company reserves the right to modify these Terms and Conditions at any time. Your continued use of this website constitutes your acceptance of such modified Terms and Conditions. Whenever you visit this website you should review the Terms and Conditions. If you do not agree with any of these Terms and Conditions, do not use the website.

Garden Setup and Maintenance Terms:

1. Guidance will be provided when our gardener visits your home after set-up, we request one of your family members to be present to overlook the gardening to learn.
2. We do work as we committed to the garden which we have done the set-up at your place, for any extra work will be chargeable. Please contact maintenance for the same.
3. Extra materials for maintenance will be chargeable apart from what we have committed in the package.
4. Request for any emergency visit will be sent in 2-3 working days based on the severity.
5. A customer is complaint to water the plant every day on their own and also a nutrient, pesticides as suggested.
6. Customers are mandatory to spend at least 20 minutes of time in observing the plant growth and pest attacks.
7. You can expect 80% of good results but for different (Climate Change) reasons some plants may get dry, attract bacteria, virus, and diseases which can be treated only by chemical application only. For that, we will transplant other seedlings or sow new seeds.
8. We suggest you to have a kitchen waste management to reduce the cost of the maintenance. Please contact us for more information on the same.
9. We will be committed to make your own Dream Garden in your home for that we need your cooperation as guided in the Garden Maintenance Notes.
10. We schedule the maintenance as per the setup date. Any changes in the date/gardener will be based on the availability of the slots.
11. Maintenance is once in 20-25 days only, based on emergence we can send the gardener in between.
12. Maintenance which has a different frequency will be scheduled as per initial agreement.
13. Free 24 maintenance labor fee less visits (Any material recommended by gardener for betterment of garden will be charged).
14. Any extra maintenance request with in the schedule frame will attract an additional fee.
15. Free maintenance is part of the package. My Dream Garden will have all the right to change or modify the scheme any time. Changes will be notified to customers in advance by Phone/SMS/Email and/or any other media.
16. Only products which are ordered for the next upcoming maintenance will not have a transportation fee.
17. For any products, inquiries, and issues please contact maintenance number which mentioned above.
18. There is No Refund once the Garden/Fabrication setup. Please contact the management for any issue on the same.
19. We expect you to be independent of us, as our gardens are easy to maintain with all the information and guidance.
20. Any suggestion and feedback are well appreciated and we welcome with an open heart.
21. Any extra materials required should be compulsorily written on the file, with required quantity. In case of any change in the materials please message us through WhatsApp or SMS7349185777
22. We will give a call to schedule the maintenance at morning, later overlook of your file we will give a confirmation call by 5 PM.
23. Timings for maintenance are  Pre-Lunch: 9:30 to 12 PM or  Post-Lunch: 2 to 5 PM
24. Diseases caused by bacteria, viruses and fungal infection cannot be treated completely with Organic medicine. My Dream Garden is not liable for any of these issues.
25. My Dream garden is not destined for the growth of the plants or yield of the plants as it completely depends on climate and other issues.
26. Customers and garden information are used for training, learning and promotion purpose. Those who are not interested can be opt out on this by providing the required information.

Any suggestion and feedback are well appreciated and we welcome with open heart